Shipping policy

At Comb & Core, every order is carefully packed and shipped from our facility in New Jersey. Because we craft our products in small batches to guarantee freshness and potency, please review our processing and delivery guidelines below.

1. Order Processing Times

  • All orders are processed within 1 to 3 business days (excluding weekends and federal holidays) after receiving your order confirmation email.

  • You will receive another notification with a tracking number as soon as your order has been packed and handed off to the carrier.

  • Note: During high-volume batch drops or holidays, processing times may extend slightly by an additional 1–2 business days.

2. Domestic Shipping Rates & Estimates

We ship across the United States via trusted carriers (such as USPS and UPS).

  • Standard Shipping: Calculated at checkout based on weight and destination (typically 3–7 business days in transit).

  • Free Shipping: We offer FREE Standard Shipping on all domestic orders of $60 or more (before taxes and after any discounts are applied).

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24–48 hours for the carrier’s tracking portal to update once the label is created.

4. Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address at checkout!

  • Comb & Core is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If a package is returned to us due to an incorrect address or failure to claim the package, the customer will be responsible for the reshipping postage fee before we can send it back out.

5. Lost, Stolen, or Damaged Packages

  • Damaged in Transit: Because we ship amber glass dropper bottles and sealed Mylar pouches, we pack every order securely. However, if your order arrives shattered, leaking, or torn, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and shipping box so we can send a free replacement right away.

  • Lost or Stolen Packages: Once a package is scanned as "Delivered" by the carrier (USPS/UPS), Comb & Core is not liable for packages that are lost or stolen from your mailbox, porch, or building. If your tracking says delivered but you cannot find your package, please check with neighbors/building management and file a claim directly with the shipping carrier.

6. Questions or Address Changes?

If you realized you made a mistake on your shipping address, please reach out to us immediately through our Contactpage. As long as your order has not yet been packed and shipped, we will gladly update your address for you!